pkpkp Privacy Policy
At pkpkp, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, how we use it, who we share it with, and the rights you hold over that data as a registered player on Bangladesh's trusted online casino platform.
Our Privacy Commitments
How pkpkp Protects Your Data
Six core principles guide every data decision we make — from the moment you register to every transaction you place.
SSL Encryption at Every Step
All data transmitted between your device and the pkpkp platform is protected by industry-standard TLS/SSL encryption. Whether you are logging in, making a bKash deposit, or updating your profile, your information travels over a fully encrypted connection.
Minimal Data Collection
pkpkp collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data for its own sake or sell your information to third-party marketers.
No Unauthorised Third-Party Sharing
Your personal data is never sold, rented, or traded to advertising networks or data brokers. We share information only with verified partners — payment processors like Nagad and Rocket, identity verification providers, and fraud prevention agencies — strictly on a need-to-know basis.
Your Rights, Clearly Stated
You have the right to access, correct, export, and request deletion of your personal data at any time. pkpkp provides a straightforward process for exercising these rights through our 24/7 live chat and dedicated support email, with responses issued within 30 days.
Secure Data Storage
All personal and financial data is stored on secured servers with access restricted to authorised personnel only. Regular internal audits and access logging ensure that your records are handled with the same discretion you would expect from a trusted financial institution.
Defined Retention Periods
pkpkp retains personal data only for as long as it is required to fulfil the purpose for which it was collected, or as mandated by applicable law. Account data is typically retained for a period of five years following account closure, after which it is securely deleted or anonymised.
Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purposes & Legal Basis
- 6. Sharing Your Data
- 7. International Transfers
- 8. Retention Periods
- 9. Your Rights
- 10. Cookies & Tracking
- 11. Security Measures
- 12. Protection of Minors
- 13. Third-Party Links
- 14. Policy Amendments
- 15. Contact & Complaints
Important: This Privacy Policy applies to all users of the pkpkp platform located at pkpkp.io, including registered players, visitors browsing without an account, and anyone interacting with our support channels. By using the pkpkp platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.
1 Introduction
pkpkp is committed to protecting the privacy and security of every player who uses our online casino and sports betting platform. This Privacy Policy sets out in clear, plain English how we collect your personal data, the purposes for which we use it, the legal bases that justify our processing, and the rights you have over your information.
This policy applies to all data processing activities carried out by pkpkp in connection with the operation of the pkpkp.io platform, including account registration, payment processing, customer support interactions, promotional communications, and the delivery of casino gaming and sports betting services to players in Bangladesh and internationally.
pkpkp takes its data protection responsibilities seriously. We recognise that players share sensitive personal and financial information with us in order to access our services, and we treat that information with the highest level of care, discretion, and security.
2 Data Controller
For the purposes of applicable data protection law, pkpkp acts as the data controller in respect of the personal data it collects and processes in connection with the operation of the pkpkp.io platform. As data controller, pkpkp determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about how pkpkp processes your personal data, or if you wish to exercise any of your data rights, you may contact us at any time via the channels set out in Section 15 of this policy.
3 Data We Collect
pkpkp collects personal data across several categories depending on your relationship with the platform. The table below summarises the main categories of data we collect and specific examples within each category.
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National ID or passport number | Yes — for account verification |
| Contact Data | Email address, mobile number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Yes — for account operation |
| Financial Data | bKash wallet number, Nagad number, Rocket account, Upay details, Visa/Mastercard last-four digits, deposit and withdrawal history | Yes — for payment processing |
| Gaming Activity Data | Game history, bet amounts, wager outcomes, session durations, bonus redemptions, responsible gaming tool usage | Automatic — generated by platform use |
| Technical Data | IP address, device type, operating system, browser type, screen resolution, cookie identifiers, session tokens | Automatic — collected via cookies and server logs |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Generated when you contact us |
| Verification Documents | Copies of government-issued photo ID, proof of address documents, source-of-funds documentation | Required before first withdrawal |
Special Category Data: pkpkp does not deliberately collect special category personal data (such as health, religious, or political data). If you voluntarily disclose such information — for example, when requesting a self-exclusion citing a health-related reason — we will handle that information with additional safeguards and will not use it for any purpose other than the one for which it was provided.
4 How We Collect Data
pkpkp collects personal data through the following channels and mechanisms:
4.1 Directly From You
The majority of the personal data we hold is provided by you directly when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotional offer. You control the information you provide at each of these touchpoints.
4.2 Automatically Through Platform Use
When you access and use the pkpkp platform, our servers and embedded analytics tools automatically collect technical and behavioural data including your IP address, device identifiers, browser characteristics, pages visited, games played, session start and end times, and in-game actions. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 10 of this policy.
4.3 From Third-Party Partners
pkpkp may receive personal data about you from trusted third-party sources in the following circumstances:
- Payment processors (bKash, Nagad, Rocket, Upay, Visa/Mastercard networks) confirm transaction statuses and flag suspicious activity to us.
- Identity verification services validate the authenticity of documents you submit during the KYC (Know Your Customer) process.
- Fraud prevention agencies share risk signals that help us protect the platform from financial crime.
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) may provide aggregated session data to support fairness audits.
5 Purposes & Legal Basis
pkpkp processes your personal data only where there is a valid legal basis to do so. The following table sets out the main purposes for which we process your data and the corresponding legal basis in each case.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of contract |
| Processing deposits and withdrawals (bKash, Nagad, Rocket, etc.) | Performance of contract |
| Age and identity verification (KYC compliance) | Legal obligation |
| Anti-money laundering checks and fraud prevention | Legal obligation / Legitimate interests |
| Delivering casino games and sports betting services | Performance of contract |
| Providing 24/7 customer support | Performance of contract / Legitimate interests |
| Sending transactional notifications (deposit confirmations, withdrawal updates) | Performance of contract |
| Sending promotional communications (bonus offers, BPL season specials, Eid promotions) | Consent (you may withdraw at any time) |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interests |
| Platform security, abuse detection, and bot prevention | Legitimate interests |
| Record-keeping and audit trail maintenance | Legal obligation |
| Improving platform features and user experience | Legitimate interests |
Where we rely on legitimate interests as the legal basis, we have balanced our interests against yours and determined that our processing does not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests — see Section 9 for details.
6 Sharing Your Data
pkpkp does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following carefully controlled circumstances:
6.1 Payment Service Providers
To process deposits and withdrawals, we share the minimum necessary financial and identity data with our payment partners including bKash, Nagad, Rocket, Upay, and the Visa/Mastercard networks. These providers are contractually bound to process your data solely for the purpose of executing payment instructions on your behalf.
6.2 Identity Verification and KYC Providers
To satisfy our identity verification obligations, we may share copies of your identification documents with specialist KYC service providers. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than verifying your identity on our behalf.
6.3 Game Software Providers
To deliver casino games and live dealer products, certain gameplay session data is shared with our licensed game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is limited to what is technically necessary to render games and record outcomes fairly.
6.4 Fraud Prevention and Security Agencies
pkpkp participates in industry-wide fraud prevention programmes. We may share indicators of suspicious activity — never your full identity dossier — with accredited fraud prevention agencies in order to protect the platform, our players, and the broader financial ecosystem from criminal activity.
6.5 Legal and Regulatory Authorities
pkpkp will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
6.6 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of pkpkp's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and the privacy policy of the new entity will govern subsequent processing.
7 International Transfers
pkpkp operates as an international gaming platform. Some of the third-party partners we work with — including game software providers and identity verification services — are based outside Bangladesh and may process your personal data in other jurisdictions.
Where personal data is transferred internationally, pkpkp takes steps to ensure that appropriate safeguards are in place, such as contractual data protection clauses that require the recipient to handle your data to a standard equivalent to the protections provided under this policy.
By using the pkpkp platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, where such transfers are necessary to provide you with the services you have requested.
8 Retention Periods
pkpkp retains personal data for no longer than is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:
- Active account data — retained for the duration of the account relationship plus five years following account closure.
- Transaction and financial records — retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
- Identity verification documents — retained for five years following account closure or the last transaction, whichever is later.
- Customer support communications — retained for three years from the date of the interaction.
- Marketing consent records — retained for three years from the date of consent, or until consent is withdrawn, whichever is earlier.
- Technical and server logs — typically retained for 12 months and then securely deleted or anonymised.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it cannot be reconstructed or re-identified.
9 Your Rights
As a data subject, you have the following rights in relation to the personal data pkpkp holds about you. You may exercise any of these rights by contacting our support team via live chat or email at any time.
To exercise any of the rights listed above, please contact the pkpkp support team via 24/7 live chat or by emailing [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
10 Cookies & Tracking Technologies
The pkpkp platform uses cookies and similar tracking technologies to operate core platform functions, maintain your login session, remember your preferences, and generate anonymised analytics that help us improve the player experience.
10.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection | Session (deleted on browser close) |
| Functional | Language preferences, display settings, responsible gaming tool configurations | Up to 12 months |
| Analytics | Page visit counts, navigation paths, feature usage statistics (anonymised) | Up to 24 months |
| Performance | Load time monitoring, error reporting, game rendering diagnostics | Up to 12 months |
10.2 Managing Cookies
Strictly necessary cookies cannot be disabled as they are essential for the platform to function. For all other cookie types, you may manage your preferences through your browser settings. Most modern browsers allow you to block, delete, or be notified about cookies. Please note that disabling functional or analytics cookies may affect the quality of your experience on the pkpkp platform.
11 Security Measures
pkpkp implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following controls:
- TLS/SSL encryption for all data in transit between your device and our servers.
- Encryption at rest for sensitive data fields including payment details and verification documents.
- Role-based access controls ensuring that only authorised team members can access personal data, limited to what their role requires.
- Regular security assessments including vulnerability scanning and penetration testing of platform infrastructure.
- Access logging and audit trails on all systems holding personal data, reviewed by our security team on a regular basis.
- Staff training on data protection obligations and secure handling of player information.
- Incident response procedures that ensure any personal data breach is contained swiftly and that affected players are notified without undue delay where required.
Despite these measures, no security system is completely impenetrable. pkpkp encourages all players to use strong, unique passwords for their accounts, to enable two-factor authentication where available, and to contact our support team immediately if they suspect any unauthorised access to their account.
12 Protection of Minors
The pkpkp platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has registered an account on pkpkp, please contact our support team immediately via live chat or at [email protected] and we will investigate and act without delay.
21+ Only: pkpkp is an adult entertainment platform. If you are under 21 years of age, you must not attempt to register or use the pkpkp platform. Age verification is a mandatory step in our onboarding process.
13 Third-Party Links
The pkpkp platform may from time to time contain references to third-party services or brands — such as payment partners or game providers — in an informational context. This Privacy Policy applies solely to personal data collected and processed by pkpkp in connection with the pkpkp.io platform. pkpkp is not responsible for the privacy practices of any third-party organisations and encourages you to review the privacy policies of any third party whose services you choose to use.
14 Policy Amendments
pkpkp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes, we will notify you via the email address associated with your account or via a prominent notice on the platform prior to the change taking effect.
The effective date at the top of this document indicates when the policy was last updated. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data. Your continued use of the pkpkp platform following notification of a policy update constitutes your acceptance of the revised policy.
15 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pkpkp handles your personal data, please reach out to us through the following channels:
- Live Chat: Available 24/7 directly on the pkpkp platform. Our support team can handle routine privacy enquiries and data rights requests in real time. Average response time under 3 minutes.
- Email: [email protected] — for detailed privacy requests, data subject access requests, or formal complaints. We aim to respond within 2 hours and will provide a substantive resolution within 30 calendar days.
We take all privacy complaints seriously and will work with you in good faith to resolve any concern promptly. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Ready to Play with Confidence?
Now that you understand how pkpkp protects your data, explore our full range of casino games, cricket betting markets, and exclusive slots — all on a platform built around player trust and security.